Frequently Asked Questions

Download the BikesDrop app and sign up with your phone number, email, or Google account. You’ll be asked for a few basic details before you can start ordering.

BikesDrop operates across Accra and select towns in Ghana, with coverage expanding over time. The app shows what’s available at your current location.

Yes. One BikesDrop account gives you access to food ordering, grocery delivery, Pickup Delivery, Okada rides, cargo delivery and campus errands, all from the same app.

From the home screen, choose Food or Groceries, browse stores near you, add items to your cart, and check out. You’ll see the estimated delivery time before confirming.

Choose Pickup Delivery from the home screen, set your pickup and drop off points, and confirm. You’ll be matched with a nearby rider and can track the delivery live.

Choose Okada from the home screen, enter your pickup and destination to see the route and fare, then either pick a specific online rider or send it to the open pool for any nearby rider to accept.

Choose Cargo Delivery, enter pickup and drop off details along with a description of the item, and confirm the request. A rider will be assigned to handle the delivery.

Campus errands let students on supported campuses request small tasks, printing, document pickups, and similar quick jobs, fulfilled by a nearby rider.

Where available, you can choose a scheduled delivery time at checkout instead of "as soon as possible". Look for the schedule option before confirming your order.

BikesDrop accepts mobile money (MTN, Vodafone Cash, AirtelTigo), major debit/credit cards, and cash on delivery where enabled for your area.

If an order is cancelled, missing items, or has a quality issue, open a support ticket from that order. Approved refunds are credited to your BikesDrop wallet or original payment method.

Delivery fees are based on distance and demand, and are shown clearly before you confirm your order. Nothing is added afterward.

Once your order is confirmed, use the live tracking map to see your rider’s location and estimated arrival time in real time.

Open "BikesDrop Support" from your Account tab and describe what happened. We’ll review and make it right, including a refund where appropriate.

Yes, use the in app chat on the tracking screen to message your rider directly.

Go to Account → Edit Profile to update your name, phone number, email, or delivery addresses.

BikesDrop only collects what’s needed to fulfil your orders and improve the service. See our Privacy Policy in the app for full details.

Go to Account → Delete Account, give a reason and accept the deletion terms. Your account enters a 30 day grace period, during which you can ask support to restore it, before it’s permanently deleted.

Yes. Once your previous account is permanently deleted, you’re free to register a new BikesDrop account with the same phone number or email.

Every rider is verified before going live on the platform, trips are tracked in real time, and in app chat lets you reach your rider directly.

Open "BikesDrop Support" from your Account tab and open a ticket describing what happened. Our team follows up on every report.

Use "BikesDrop Support" from your Account tab in the app to open a ticket and chat with the team, or use the contact details in our footer below.