Frequently Asked Questions

Open the BikesDrop Business app, choose "Bikes Vendor" on the landing screen, and submit your shop details, pickup location and delivery destinations for review.

A merchant lists their store or restaurant inside the BikesDrop app for customers to find and order from. A vendor already has their own customers, online, by phone or in person, and uses BikesDrop purely for delivery and Point of Sale. Nothing about a vendor’s business is shown to BikesDrop customers.

Admin reviews your shop’s pickup location and delivery jurisdictions before pricing is set and Bike or Cargo Delivery can be booked. Most applications are reviewed within a few business days.

Yes. Submit as many shop locations as you need, each with its own delivery jurisdictions and pricing.

Three. Bike Delivery, a fixed rate to your own approved jurisdictions. Cargo Delivery, for larger loads, with the price agreed with the rider over chat. And Pickup Delivery, any address, priced by distance, no shop approval needed at all.

Only Bike Delivery and Cargo Delivery need an admin approved shop. Pickup Delivery works immediately, even for a vendor using BikesDrop only for Point of Sale with no delivery application at all.

Yes. Every delivery type lets you either auto assign the nearest available rider or pick a specific one yourself.

Yes, an in app chat opens the moment a rider is assigned, for any of the three delivery types.

Yes, free, at any point before it’s delivered, whether you booked it yourself or a staff member did.

A built in till for ringing up sales to customers who pay you in person at your own counter, completely separate from your delivery business.

No. Point of Sale is available the moment you sign up, independent of whether your delivery application has been approved.

Yes, each Point of Sale item tracks its own quantity, with a low stock warning once it drops below a threshold.

Go to Profile → Staff Management and invite a team member by phone or email. There’s no limit on how many staff accounts you create.

You choose exactly which shops each staff member can book deliveries from, and which Point of Sale shops they can sell from. Wallet, postpaid billing and account level settings always stay with the owner.

All staff accounts under your vendor account are removed immediately when it’s deleted. There’s no separate grace period for staff.

Settle the fare with your rider directly, pay as you go, unless you’ve applied for postpaid billing.

An optional billing cycle that lets you settle your delivery costs on a schedule instead of per delivery. Apply for it from your Wallet.

No. Cancelling a delivery yourself is always free, at any stage, for Bike Delivery, Cargo Delivery and Pickup Delivery alike.

If a rider arrives at your shop and waits past the grace period with no one available to hand over the package, a no show fee applies to compensate the rider for the time and travel already committed. You can see and pay any outstanding fee from Profile → Outstanding Fees.

Go to your shop settings to update your pickup location, jurisdictions or shop details. Some changes may need admin review again.

Go to Profile → Delete Account, give a reason and accept the deletion terms. Your account enters a 30 day grace period before it and all staff accounts are permanently deleted.

Use "BikesDrop Support" from your Profile to open a ticket and chat with the team.